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In case any of our customers is having any complaint about Banking Services of Sahakarmaharshi Bhausaheb Thorat Amrutvahini Sahakari Bank Ltd., s/he is requested to approach concern Branch Manager to resolve the matter at first place.
If any customer is not satisfied with reply, the customer is requested to follow the established escalation levels given below:
Click below to submit and track your grievance through our official portal.
Lodge ComplaintReach out to your home branch or central customer care executive:
If you do not receive a resolution within 7 days from Level 1, escalation can be made to Regional Customer Support:
Address: Corporate Branch, Main Building, Pune-Nashik Highway, Ghulewadi, Sangamner, Ahilyanagar - 422608
Email: customersupport@smbt.bank.in
Resolution Time: Within 10 Working Days
If the complaint is not resolved within 10 days at Level 2 or if you are unsatisfied with the response, you may escalate to the Chief Executive Officer / Principal Nodal Officer at the Head Office:
Chief Executive Officer / Nodal Officer: CEO / Principal Nodal Officer
Address: Head Office, Post Sangamner S.K., Ghulewadi, Amrutnagar, Dist. Ahilyanagar, Maharashtra - 422608
Email: customersupport@smbt.bank.in
Contact: 02425 225526
| Level | Escalation Authority | Turnaround Time (TAT) |
|---|---|---|
| Level 1 | Branch Manager / Support Desk | 7 Days |
| Level 2 | Zonal / Regional Office | 10 Days |
| Level 3 | Principal Nodal Officer (Head Office) | 30 Days Total |